DEA AMEERA ZAFIRA S, NIM 112020130 (2025) ANALISIS TINGKAT KEPUASAN PENGGUNA FASILITAS STASIUN LRT POLRESTA PALEMBANG DENGAN METODE SLOVIN DAN SURVEI KEPUASAN PENGGUNA. Skripsi thesis, Universitas Muhammadiyah Palembang.

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Abstract

ABSTRACT Dea Amera Zafira S1 , Erny Agusri2 , M.Hijrah Agung Sarwandy3 The Palembang Light Rail Transit (LRT) in South Sumatra is a rapid transit system with an integrated rail system operating in South Sumatra, Indonesia, connecting Sultan Mahmud Badaruddin II International Airport with the Jakabaring Sports Complex. Data collection was conducted through questionnaires administered in person and online to Light Rail Transit (LRT) passengers traveling to the Palembang Police Station. Data processing was performed using a computer and the SPSS (Statistical Product and Service Solution) program. Validity and reliability tests were used. Furthermore, the Slovin method was used to analyze the user preferences of the Palembang Light Rail Transit (LRT) to the Palembang Police Station. Based on the analysis and discussion presented previously, it can be concluded that the average gap value remains positive. The highest positive results are found in the attributes of Responsiveness, Reliability, and Assurance. The aspects that passengers prefer when using the Palembang Light Rail Transit (LRT) are in quadrant IV, namely aspects that demonstrate good service quality and passenger satisfaction, making them worthy of being maintained. Keywords: Palembang LRT, Slovin, Passenger Satisfaction, and Service Quality.

Item Type:	Thesis (Skripsi)
Additional Information:	Pembimbing : 1. Ir. Erny Agusri, M.T 2. M. Hijrah Agung Sarwandy, S.T,. M.T
Uncontrolled Keywords:	Keywords: Palembang LRT, Slovin, Passenger Satisfaction, and Service Quality.
Subjects:	Teknik Sipil > teknik jalan raya
Divisions:	Fakultas Teknik > Teknik Sipil (S1)
Depositing User:	Mahasiswa Fakultas Teknik
Date Deposited:	08 Sep 2025 06:18
Last Modified:	08 Sep 2025 06:18
URI:	http://repository.um-palembang.ac.id/id/eprint/33064

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