EGIK JULIYAN ANDITIYA, NIM. 212014124M (2019) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK MANDIRI (PERSERO) Tbk. CABANG PALEMBANG VETERAN. Skripsi thesis, Universitas Muhammadiyah Palembang.

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Abstract

This reseach is at determining whether or nor there was a significant The Influence of Service Quality toward Custumers’ Statisfactory at PT. Bank Mandiri (Persero) Tbk. Cabang Palembang Veteran. There were 100 respondent selected as sampels. The data sources were primary data. This research was regarded as a qualittative-quantitaiv research. To collect the data, the results showet that 1) Tangibles or Reability or Reasponsivenes or Asurance or emphaty had a siqnificant influence toward customers’ satisfactory. 2) Tangibles or Reability or Reasponsivenes or Asurance or emphaty partially had a siqnificant influence toward customers’ satisfactory. Keywords: Service Quality (Tangibles, Reability, Reasponsivenes, Asurance ,Emphaty), Customers’ Satisfactory.

Item Type:	Thesis (Skripsi)
Additional Information:	Pembimbing, 1. HJ. Maftuha nurrahmi, S.E., M.Si. 2. Yudha Mahrom DS, S.E., M.Si.
Uncontrolled Keywords:	Service Quality (Tangibles, Reability, Reasponsivenes, Asurance ,Emphaty), Customers’ Satisfactory.
Subjects:	Manajemen > manajemen penjualan
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen (S1)
Depositing User:	Mahasiswa Fakultas Ekonomi dan Bisnis
Date Deposited:	20 Apr 2019 05:21
Last Modified:	20 Apr 2019 05:21
URI:	http://repository.um-palembang.ac.id/id/eprint/4385

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