ADY IRWANSYAH, NIM. 112014069 (2019) ANALISA KINERJA PDAM TIRTA MUSI(STUDI KASUS KOMPLEK PNS OPI JAKABARING). Tugas Akhir thesis, Universitas Muhammadiyah Palembang.

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Abstract

Clean water is a basic necessity for humans, so it becomes natural if the clean water sector gets priority in handling and fulfilling it. PDAM as a regional company that manages clean water should be able to meet these needs. With the existing processing system and pipeline network system, the PDAM is expected to be able to meet the community's clean water needs in terms of quantity, quality and continuity. The purpose of this study is to find out the problem of water loss that occurs in PDAM Tirta Musi and customer satisfaction is analyzed by distributing questionnaires to PDAM customers in the Jakabaring opi complex, The method used in this study is survey and quantitative methods supported by primary data and secondary data. Based on a survey conducted on 92 customers in the Jakabaring opi complex, 57% expressed satisfaction with the service performance of PDAM Tirta Musi. Analysis of the level of water loss in 2017, water losses reached 25.4% with 82,320 m3 / year of water loss. Based on the results of the NRW program analysis with the ILI method, ILI values were 12, where according to the Target Matrix Table it was concluded that leakage or water loss in the service zone of PDAM Tirta Musi belonged to group C with ILI 8-16 with a leak rate of 100-200 liters /connection /day. Keywords: customer satisfaction, losing water, Non Revenued Water

Item Type:	Thesis (Tugas Akhir)
Additional Information:	Pembimbing. 1. Mira Setiawati ST.MT 2.Ir.A.Junaidi MT
Uncontrolled Keywords:	Keywords: customer satisfaction, losing water, Non Revenued Water
Subjects:	Teknik Sipil > Teknik Hidraulis
Divisions:	Fakultas Teknik > Teknik Sipil (S1)
Depositing User:	Mahasiswa Fakultas Teknik
Date Deposited:	01 Apr 2019 04:09
Last Modified:	01 Apr 2019 04:09
URI:	http://repository.um-palembang.ac.id/id/eprint/4105

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