Benny Hanifia, 152022016 (2026) ANALISIS SISTEM ANTRIAN MUAT PRODUK ROTI DENGAN MODEL M/M/1 DAN M/M/c UNTUK MENGURANGI WAKTU TUNGGU (STUDI KASUS GUDANG PT ERA MUDA BOGATAMA). Skripsi thesis, Universitas Muhammadiyah Palembang.

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Abstract

PT Era Muda Bogatama is a distribution company that experiences queueing problems during the bread product loading process, particularly during peak hours, causing vehicle waiting times to exceed the company's target of 30 minutes. This study aims to analyze the existing queueing system and provide improvement recommendations to reduce waiting times and enhance service efficiency. Data were collected through observations, interviews, and documentation over a two-week period during the warehouse's operating hours. The analysis employed queueing theory using the M/M/1 model for a single warehouse and the M/M/c model for three warehouses operating simultaneously. Arrival and service data were first tested to ensure conformity with the assumptions of the selected models. Subsequently, the system performance measures were calculated, including the utilization rate (ρ), probability of an empty system (P₀), average queue length (Lq), average number of vehicles in the system (Ls), average waiting time in the queue (Wq), and average time spent in the system (Ws). The results indicate that the existing service system still generates queues during certain periods. Simulation using ProModel demonstrates that increasing the number of workers involved in the loading process can accelerate service, reduce waiting times and queue lengths, and improve the operational efficiency of the warehouse.

Item Type:	Thesis (Skripsi)
Additional Information:	1. Ir. Bayu Wahyudi,ST.,M.T 2. Ir. Nidya Wisudawati,S.T.,M.T.M.Eng.
Uncontrolled Keywords:	Queueing Theory, M/M/1, M/M/c, ProModel Simulation, Warehouse Loading Process, Service Efficiency.
Subjects:	Industri > Pabrik-pabrik (Manufactures) Manajemen > produksi dan industri
Divisions:	Fakultas Teknik > Teknik Industri (S1)
Depositing User:	Mahasiswa Fakultas Teknik
Date Deposited:	27 Oct 2026 03:29
Last Modified:	27 Oct 2026 03:29
URI:	http://repository.um-palembang.ac.id/id/eprint/38006

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