fatimah, fatimah and Solikin, Solikin (2016) The Effects of Total Quality Management Implementation on Employees’ Performance: The Case of PT Pertamina Refinery Unit III Plaju, Palembang-Indonesia. Business Management and Strategy, 7 (1). pp. 96-102. ISSN 2157-6068
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Abstract
Abstract This study aims to investigate the effects implementation of Total Quality Management (TQM) on employee performance of PT Pertamina Refinery Unit III Plaju. The data is collected using interview and questionnairre. Total Quality Management and Descriptive analysis are used to analysis employee’s Performance. Using a sampel of 286 respondents, and all respondents are employees of Pertamina Refinery Unit III Plaju. The result showed that the implementation of TQM have a positive effect on employee’s Performance. Keywords: Total Quality Management, Employees’ Performance, Indonesia
| Item Type: | Article |
|---|---|
| Subjects: | A General Works > AI Indexes (General) Ekonomi dan Bisnis Ekonomi dan Bisnis > Manajemen |
| Divisions: | Faculty of Economics > Management |
| Depositing User: | Dr. Fatimah , S.E., M.Si |
| Date Deposited: | 01 Aug 2018 04:55 |
| Last Modified: | 03 Aug 2018 09:19 |
| URI: | http://repository.um-palembang.ac.id/id/eprint/38 |
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